How can we help?

Help us understand the problem

Include your device model, app version, what you were trying to do, and what happened. If possible, describe the steps that reproduce the issue.

Please do not send passwords, session tokens, or full receipts unless needed to explain your request. Remove unrelated personal information from screenshots.

Delete a document or account

Delete individual documents in the app. To request account deletion, open Account > Privacy > Request account deletion. If you cannot access your account, email us from the associated email address and explain the issue.

Account deletion preserves shared household records for remaining members. Private-object deletion follows an upload-link expiry delay and retries on failure. See the privacy policy for the full scope and remaining retention limits.

Cloud capture is your choice

Signed-in capture asks for permission before processing and uploading each selected image. You can cancel, enter details manually, or use guest capture on your device.

Operator

Chengdu Kaxinuo Interactive Co,Ltd